Terms and Conditions
What is the Cancellation Policy?
We have a 12 hour cancellation policy. You may cancel any class reservation at least 12 hours prior to class start time with no penalty and the class credit will be available for you to rebook.
A class that is cancelled less than 12 hours prior to the start time is considered a LATE CANCEL and will be forfeited if booked using a class credit.
If the class is booked with an Unlimited membership a $15 fee will be assessed.
A class that is booked but not attended is considered a NO SHOW and will be forfeited is booked using a class credit. If class is booked with an Unlimited membership a $20 fee will be assessed
Can I Switch Classes?
If the start of the class is before 12 hours you may cancel the class you are booked in and enroll in the new class time.
Same day or last minute class swaps are still subject to the 12 hour cancellation policy even if there is an open spot in desired class time.
How Can I Cancel a Class?
Go to the LHTX app. Click on the reservation you would like to cancel and select “cancel reservation”.
If you have issues canceling a class please email email@example.com
LATE ARRIVAL POLICY:
Please arrive 10-15 minutes before class time. We require all new clients to receive an introduction to the machine before class. Not only for your safety but for the safety of the other clients and coach. If you arrive at class time you will not be allowed to take class. You will be removed from the class so you are able to rebook another day or time.
We have a 5 minute grace period. If you arrive 5 minutes past the start of class time (according to the studio clock) your spot will be given to a standby or waitlist client.
How Does it Work?
5 waitlist spots are available for each class.
You must have a class credit or a membership to join the waitlist.
If the class time you want to take is full, add yourself to the waitlist. Click on the desired class time, then “Join the Waitlist”.
The waitlist is active until 12 hours prior to class. When a spot becomes available you will automatically be added to the class.
A notification email and or text (make sure you opted in for class alerts) will be sent to you.
Once added to the class the reservation is confirmed and is subject to the 12 hour cancellation window.
When you schedule your LHTX class you are paying for our workout, not the instructor of that class. The workout is the same throughout the day. Instructors are subject to change without notice.
All sales of classes and memberships are final. No Refunds.
Recurring memberships must be canceled within 7 days prior to billing date.
Exchanges may be made on tagged unworn retail within 7 days of purchase.
All classes must be paid for in advance.
LHTX is not responsible for any lost or stolen items.
LHTX reserves the right to refuse business to anyone.
On the BASICS tab under LHTX Policies-
Other than grip socks, cancellation policies to additional terms need to be updated.
Your privacy is important to us. This policy explains how we use your data and how we protect your privacy when you use our website and contact us by phone and email. As our services develop we will continue to update and review this policy to comply with both the law and customer feedback.
What is Personal Data?
Personal data is data related to a living individual who can be identified from that data. This can also include special categories of personal data (personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, and genetic data, biometric data, health data and data concerning a person’s sex life or sexual orientation) and personal data relating to criminal convictions and offenses.
Who is Responsible for the Processing of your Personal Data?
We may collect personal identification information in a variety of ways, including, but not limited to, when users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our website. Users may be asked for, as appropriate:
Credit card information
Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, but this may prevent them from engaging in certain website related activities.
We may also collect non-personal identification information about users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about users’ means of connection to our website, such as the operating system and the internet service providers utilized and other similar information.
Where we do collect your personal data, this information is required for us to validate who you are, to deal with your queries effectively and to ensure that we can monitor usage of our sites as you sign up for classes.
If you book in to attend one of our classes, we will also collect information relating to your health status and any physical impairments that might impact upon how you can use our services. This is to ensure that we take your health record into account and can enable you to consider whether it is safe for you to attend our classes.
CONTACTING US BY TELEPHONE AND EMAIL
Contacting us by telephone
We do not record telephone conversations or calls that you make to us. During calls, we may however collect the following information:
Your LHTX Fitness account email address
We process this information because it is necessary for the performance of our contract with you, and to enable us to deliver services to you which you have requested and/or resolve any queries that you might raise when you call.
Contacting us by email
Our email correspondence may be kept as a record of your contact with us, and to enable us to respond to any queries that you may have.